Member's Case Studies

FREENET

About FREENET Free Net Business Solutions Sdn Bhd (FREENET) is one of Malaysia’s leading IT Outsourcing Service Provider, focusing on Data Centre Services, Managed Services, Network Services, Service Desk, Business Continuity Services and IT Solutions & Consulting Services that are strategically built to cover the complete IT infrastructure ecosystem.

The company is ISO 20000 and ISO 27001 certified, owns and operates 3 data centres in Malaysia and many server co location facilities across Asia region. Our network infrastructure consists of multiple global tier-1 upstream providers and has extensive peering with regional network providers with best connectivity across Asia that resolve most of China, Asia Pacific and Middle East high latency and connectivity issues.

FREENET has obtained Network Services Provider (NSP) license and accredited with Microsoft Gold Partner, Cisco Premier Partner, VMware, HP, IBM and Dell partner status.

Project Bridging Trade and Exchanges Project.
Client’s Needs Excel Force MSC Berhad is a specialist in software development and ASP for the financial services industry. The company needs expertise in managing mission critical IT infrastructure that can comply with stringent SLA of uptime for server, network and security requirement. To cater for algorithmic trading requirement as well as getting the latest update from various trading exchanges, they also require low latency (very fast) network connectivity to various stock exchange points as a critical success factor to differentiate themselves from their competitors.
Solution FREENET helped the client with strategy direction using a detailed IT roadmap to meet their business growth plan and manage the entire IT infrastructure system.

(1) Consulting Services to integrate service, process and governance to align with global best practice.

  1. IT Service Management (ITSM) implementation in current IT environment
  2. Information Security Management System (ISMS) compliance in current IT environment

(2) Service Desk Services as one central location to monitor and manage entire IT operation.

  1. 24×7 Service Desk Services for Level 2 and Level 3 Support
  2. ITIL process management includes request, incident, change, capacity, configuration and availability.

(3) Managed Services to handle immediate incident to improve services and application uptime.

  1. 24×7 Remote monitoring on all IT infrastructure
  2. Remote and on-site support
  3. System Management
  4. Backup Management
  5. Network and Connectivity Management

(3) Data Centre Services with high 99.99% SLA with security control

(4) Network Services to select the shortest route from customer’s DC to various exchange points to reduce latency and improve application respond time.

Results Client is able to focus on their core competency, while FREENET continues to support the IT strategy direction to create a winning solution that sets the client apart from their competitors. Other notable benefit includes the following;
  • 100% successful compliance of audit process by various governance parties.
  • Reduced incident resolution time by 50%
  • Improved application respond time by 20%
Client Quote “FREENET’s core competency is aligning technology with business objectives together with a team of responsive and responsible staff committed to deliver excellent service to us. It has been 10 exciting years and it has only just begun”
Mr. Gan, Executive Director of Excelforce MSC Bhd